We offer specific back-office solutions based on each step of the customer lifecycle.

Through our back-office services and process improvements, we can help you optimize costs while improving the customer experience and the perception of your brand. This approach has added value to hundreds of programs around the world. With our experience, we know what customers look for. We have specific back-office solutions to address different demands. Every single day, we learn from the challenges we face and share our knowledge with clients so they can delight their customers.

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Click-to-Chat

Available anytime, anywhere, and providing fast responses to customer inquiries with less wait time, chat is well-suited to support products/services that are complex and likely to leave customers with questions.

  • Cost savings: reduced telecom costs

  • Increase in sales and exceptional return on investment

  • Reduction in service spikes and abandonment rates (up to 20% conversion increase)*

  • Better advocacy and brand loyalty scores

  • Seamlessly integrates into all chat platforms

  • Available in several languages

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